FAQ parts2clean 2021
All questions and answers about exhibitor livestreaming, matchmaking, business dating and new opportunities for your digital product presentation as part of parts2clean 2021 at a glance.
How can I participate in the conference program as an exhibitor?
The content of the forum program is designed by Deutsche Messe and the Business Area Cleaning of Fraunhofer (FRei) for parts2clean. Please use the call4papers to apply for a product presentation. Since the registration deadline has already passed, we cannot guarantee you a timeslot for a product presentation.
When will the conference program be published?
Initial information will be published from around the end of August.
Will the conference program also be streamed live?
Yes, the conference program will be streamed live.
WWill the conference program be available on demand after the trade fair?
Yes, each conference presentation will be available on-demand for logged-in participants following parts2clean.
Exhibitor Media Library
What is the product media library?
The exhibitor media library represents the top videos of each exhibitor, which the exhibitor selects from all his videos. This exhibitor media library will be highlighted on the website. The exhibitor media library is available exclusively to registered participants.
For this purpose, the exhibitor can store videos in the "Exhibitor Content Manager" (ECM) and then mark them as "Highlight Video". The maximum number of highlighted videos is 25.
Is is possible to search for products in the product media library?
All media library videos are assigned to exhibitor profiles or product pages and are found under the terms appearing there - both in the media library search and in the overarching search via the event website.
How long will the product videos and the exhibitor presentations be available online?
The parts2clean exhibitor and product search is online all year round and will be switched to the next event year approx. 4 months before the next parts2clean. All exhibitor and product pages, including the videos published there, will thus remain available for at least half a year until the program for the following event goes online. The exhibitor media library as well as the recordings of the conference program will remain available to registered participants up to 6 weeks after the trade show.
In which format do exhibitors provide these videos?
The exhibitor provides YouTube links. These are entered into the exhibitor profile or the product pages via the ECM portal. The visitors do not see the videos on YouTube, but they are embedded in the parts2clean website.
Can you also embed product media library videos that are not publicly available on YouTube?
If selected videos are marked as "not listed on YouTube", they will not appear in YouTube search or on your YouTube channels, but can still be played on the event website.
Is the exhibitor media library a central media library for all exhibitors, or does each exhibitor have their own product media library where their videos can be found?
The exhibitor media library is a central media library of the event with videos of all exhibitors
Are there also leaderboards with the top videos for the videos?
There is no provision for interest-based recommendation of videos or highlighting based on views or ratings. The media library can be searched by company, product and trade show topics based on the associated company and product descriptions.
Are only product videos allowed or also image videos?
All types of promotional videos can be posted on your pages and marked as highlight videos.
How many videos are allowed?
Max. 25 videos can be marked as highlight videos, i.e. one video per product profile.
Are the videos produced independently by the companies?
Yes, companies are responsible for producing their own videos.
Publication of Contact Persons
Who is the exhibitor's contact person and how does networking work?
Individual exhibitor employees can register on the website with a registration code (digital exhibitor passes) and set publication on individual pages of the exhibitor's stand. Networking - i.e. the option to arrange to meet other participants and talk via video call, telephone or on-site - can basically be activated and used by every parts2clean participant via the networking service. Of course, this also applies in particular to exhibitors' contact persons.
Based on the size of the participation, a certain number of exhibitor accesses (digital exhibitor passes) are available. Is this the number of employees who may be available as contact persons at the same time?
Each exhibitor receives the exhibitor accesses (registration codes) in the shop and assigns them to those persons who are to appear as contact persons during the event. If the participation package contains 8 exhibitor accesses, a maximum of these 8 persons can be published in the exhibitor profile and on the individual product pages of the company. Exhibitor access is linked to a personal profile with own access data for the website and cannot be passed on to other employees during the event. Registration must be done personally with own email address and cannot be done by third parties.
Can additional digital contacts be booked?
Yes, via the parts2clean exhibitor shop at shop.parts2clean.de . Additional exhibitor passes can be purchased.
Is it possible to link directly from the profile page of a digital contact person to an external profile or dialogue page of this person, e.g. on the exhibitor's website?
Such external links are unfortunately only possible via the exhibitor profile, i.e. as part of the company description. The contact to the contact person takes place in the context of parts2clean networking. However, when contact is established, alternative communication channels can also be agreed via a text field and, for example, a URL can be exchanged.
How does the exhibiting company assign its employees a role as digital contact?
In the exhibitor shop , the ordering company assigns exhibitor access to its employees (maximum number according to its stand size). An e-mail address is specified for each of these. The employee receives a direct link at this address and can use it to register their own account as a company contact and then add themselves as a contact on their own exhibitor pages.
What is the process for creating and maintaining digital contact persons in detail?
1. The exhibitor registers for the service ordering rights in the store
2. The exhibitor is automatically provided with his free quotes of exhibitor passes according to stand size and can also purchase additional exhibitor passes
3. The exhibitor can manage his quota and assign exhibitor passes to persons or download the registration codes for them collectively
4. The company contact persons use the codes generated by miofair
5. The registration of the exhibitor passes takes place on www.parts2clean.de (analogous to all other tickets)
6. The registration of the exhibitor passes is successfully completed
7. From there, the registered company contact person controls his publication in the exhibiting company’s profile (e.g. the assignment to individual products)
Does each company contact have to create their own profile, or could a colleague from the company do this for all contacts?
Since this is a personal profile with an e-mail address and login, each contact should create it themselves. At the same time, they also acknowledge the data protection information.
Do the digital contacts have to be available on all days of the fair, or is it possible to change the digital contacts?
A change is possible. Each employee can control himself / herself in his profile whether he or she is published. This can be reversed at any time and another digital contact person (from the exhibitor's quota) will take the place.
Can you specify your availability in advance only for certain days or also for certain times?
In the exhibitor shop , the ordering company assigns exhibitor access to its employees (maximum number according to its stand size). An e-mail address is specified for each of these. A change is possible. Each employee can control himself / herself in his profile whether he or she is published. This can be reversed at any time and another digital contact person (from the exhibitor's quota) will take the place.
Will there be a supervisor who will pass on incoming questions to your own digital contact person if the digital contact person is in a conversation, for example?
There is no such authority for parts2clean.
How does networking work?
Participants, which include exhibitors and visitors alike, search for other participants and send them an appointment request specifying the contact method (video call, telephone or on-site meeting). The appointment can be accepted by the requested participant or otherwise processed, e.g. by proposing a different date.
Why does networking not include direct text chat?
Contact between participants is established in the new networking only by means of appointments for telephone calls, 1:1 video calls, or on-site meetings. This creates commitment and, if necessary, allows the announcement of a topic for preparation.
How do you find suitable participants for contact in networking?
When registering, all participants specify their interests and their own focus of offers and are then individually recommended and sorted. However, matching also allows a targeted search by name, industry, interest, company, country and more.
Can exhibitors also approach visitors?
Yes, due to the equal treatment of exhibitors and visitors, exhibitors can also search and contact visitors digitally.
Is the number of "Business Dates" limited?
No, the number of Business Dates is unlimited.
Can the hit list be customized to a participant search or are people deleted when you make an appointment with them?
No, the hit list does not work like a favorites list, but like a search engine, and always shows all results. However, you can see with whom you have already made an appointment.
Does communication take place entirely on the parts2clean platform?
The website offers a 1:1 video call feature. The video calls take place directly in the browser via Amazon Chime without need to install any additional software. The calls are limited to 90 minutes. Alternatively, classic phone calls or on-site meetings can be arranged outside of the Internet platform. On an exhibitor's page, visitors can also make contact by e-mail and leave a "digital business card". This sends the visitor's data and a short message to the exhibitor.
Can an additional contact person be brought into an agreed video appointment if required?
No, these are always 1:1 video calls.
Can the screen content be transferred during a 1:1 video call, e.g. to show a presentation?
Yes, a "Split screen" function is provided for this purpose.
Do the 1:1 video calls take place in a secure conference environment?
These are video conferences in which no third party can participate. They are also not recorded and cannot be viewed again by the participants. However, due to the fundamental insecurity of video conferences against technical errors or hacker attacks, we recommend the telephone for very sensitive conversations.
At what times is networking available?
Appointments will be available from around September when the Networking Service is activated. Appointments can only be made for the days of the trade fair between 6:00 and 20:00 CEST. Other contacts (e.g. individually by telephone) are of course possible at any time.
Are appointments made by telephone standard, self-dialing telephone calls?
Can other channels besides video chat and telephone be arranged for communication between participants?
In the accompanying text message to the contact request or acceptance or rejection, participants can also arrange to meet in other ways. Example: "Please contact me at firstname.lastname@example.org for a link to our proprietary networking tool."
Will participants in a 1:1 video call receive another reminder by e-mail before the event?
A reminder will not be offered for parts2clean 2021, but is being planned for future events.
Is it possible to subsequently remove appointments if they are cancelled or take place for a shorter time than planned, so that they are shown as available again?
Yes, as long as you have created them yourself.
Is there an app, and can the appointments and settings be edited using a smartphone?
The entire website is smartphone-compatible. There is no app for parts2clean..
Where will the Exhibitor and Product Search, Exhibitor Live Streaming and Networking take place as part of parts2clean?
Everything takes place on the parts2clean website at parts2clean.de.
Are there separate exhibitor profiles in German and English?
The profiles must be maintained in both languages and can then be accessed in German and English.
Is it possible to link to external presentations such as a virtual trade show booth or your own, more in-depth product pages?
Yes, the use of external links within your exhibitor profile is possible. At the same time, we strongly advise you not only to link to descriptions of your products, but to maintain your product pages via the ECM system: This is the only way that all terms will be covered by our search and you will be found by the participants within the product search.
Is there an API interface for exhibitor content maintenance?
No, these are only maintained directly in our ECM system.
Can the appointments from Networking be synchronized with calendars such as Outlook?
Networking allows a calendar export - but always manually, i.e. with the then current status of the appointments.
Are there any restrictions on the choice of a browser?
The website is expected to work with current versions of all common browsers (e.g. Chrome, Firefox, Safari, Edge). If certain functions - especially around live streaming - make the use of certain browsers recommendable, we will announce this in time.
What interaction opportunities are planned as part of the streams (e.g. Q&A, "raise your hand")?
Throughout the exhibitor streaming and conference program, we offer viewers the opportunity to discuss or ask questions via a Question and Answer (Q&A) tool. Additionally, speakers can use the tool to launch polls among viewers. The Q&A tool is displayed right next to the video stream. We also offer exhibitors the option of inviting visitors to a self-organized video conference following the exhibitor streaming. For more detailed information, see the section "Exhibitor streaming".
Which software systems are suitable for the transmission of a live stream by exhibitors?
From desktop PCs we recommend the "Open Broadcaster" software, from cell phones e.g. the apps "Larrix Broadcaster" or "RTMP Live". For more detailed information, see the section "Exhibitor streaming".
Which video conferencing or streaming providers are used?
For the exhibitor streams, the exhibitor can use his own video conferencing tool and provide a link via DailyFair, e.g. to Google Meet, Microsoft Teams, Webex or Zoom. For the conference framework program, we are planning to use Google Meet, Microsoft Teams and possibly Zoom as video conferencing tools.
As an exhibitor, where can I find the list of participants who accepted an invitation from the exhibitor when they registered?
You can find a daily updated overview of your participant invitations to parts2clean in the shop in the attachments to your orders. The file is entitled "Registration and Usage List" and gives you the registration data for each ticket code of all website users who used your link to register for parts2clean. From about six weeks before the start of the event, the file will also be linked centrally at the top of your store dashboard.
Who can use the "Send business card" function?
The function appears when a company profile is called up. Any logged-in participant, whether a visitor or exhibitor, can use it to send their business card details to a company.
Interested in news about exhibitors, top offers and trends in the industry?
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