FAQ parts2clean 2021
All questions and answers regarding your participation as a visitor at parts2clean 2021 at a glance.
Ticket & Login
Do I need a ticket for the HANNOVER MESSE Digital Edition?
Yes, you need a ticket to watch the livestream of the forum program and to participate in networking with other attendees. You can purchase a ticket at the parts2clean ticketstore.
What are the ticket types?
There are two types of tickets:
1. One ticket includes admission to the trade fair at the Stuttgart exhibition grounds and the online offers (see below). The day ticket costs € 31. Due to the Corona regulation (tracking) of the Stuttgart Trade Fair, permanent tickets are not allowed.
2. The online ticket only entitles you to participate in the online offers (see below) and costs € 12 for the duration of the trade fair.
What is included in the ticket price?
• Livestreaming of the forum program
• Access to the exhibitor media library
• Networking service (find contacts, make appointments, and engage in conversation with exhibitors and other attendees via video call, phone or on-site meeting)
• Personal dashboard (Saved favorites, your schedule, your contact list or personal recommendations on your interests).
Do I have to register the ticket?
The so-called registration is used to personalize a purchased ticket or a ticket code you received through an invitation e.g. from an exhibitor. After this registration you will get the possibility to log in with your access data or to create a new user account/profile.
Why do I have to set up a profile and provide so much information?
The purpose of personalizing your profile is so that we can make recommendations to you based on your interests and, if you agree to participate in networking, suggest appropriate contacts. Your profile helps other participants find you and assess whether you are a relevant contact.
Will the forum program also be streamed live?
Yes, the forum program is streamed live.
Will the conference program be available on-demand after the show?
Yes, each conference presentation will be available on-demand for logged-in attendees shortly after the end of the show.
Exhibitor Media Library
What is the product media library?
A collection of each exhibitor's top videos selected from all their videos. These videos are highlighted in the exhibitor media library as a separate section of the website.
Can I search for products in the product media library?
All media library videos are assigned to exhibitor profiles or product pages and can be found under the terms appearing there - both in the media library search and in the overarching search via the event website.
How long will the product videos and exhibitor presentations be available online?
The exhibitor profiles and product descriptions including videos linked there will remain available for at least six months until the program for the following event goes online.
Is the product media library a central media library for all exhibitors, or does each exhibitor have their own product media library where their videos can be found?
The product media library is a central media library for the event with videos from all exhibitors. The exhibitor profile contains the exhibitor's own media library videos and other videos.
Networking & Privacy
Can exhibitors also approach visitors?
Yes, due to the equal rights of exhibitors and visitors in Business Dating, exhibitors can also research visitors and contact them digitally.
Why does Networking not include direct text chat?
In the new networking, contact between participants is only established by means of appointments for telephone calls or 1:1 video calls. This creates commitment and, if necessary, allows the announcement of a topic for preparation.
How do you find suitable participants for a contact in networking?
Matchmaking and Business Dating together form the networking area of HM Digital Edition. In Matchmaking, interested visitors are suggested to you who match your topics and interests. Business Dating is then the concrete appointment for a meeting.
How do you find suitable participants for a contact in Business Dating?
All participants (both visitors and company contacts) indicate their interests and their own main areas of interest when registering and are then individually recommended and sorted. However, networking also allows a targeted search by name, industry, interest, company, country and more.
How does Networking work?
Participants, which include both exhibitors and visitors, search for other participants and send an appointment request specifying the contact method. The date can be accepted by the requested participant or otherwise processed, e.g. by proposing a different date.
Can the hit list be customized to a participant search or are people deleted when you make an appointment with them?
No, the hit list does not work like a favorites list, but like a search engine, and always shows all results. However, you can see with whom you have already made an appointment.
Does communication take place entirely on the parts2clean platform?
The website offers a function for 1:1 video calls. The video calls take place directly in the browser using Amazon Chime technology without installing any additional software. The calls are limited to 90 minutes. Alternatively, classic phone calls and on-site meetings can be arranged away from the Internet platform. On an exhibitor's pages, visitors can also make contact by e-mail and leave a "digital business card." This sends the visitor's data and a short message to the exhibitor.
Do the 1:1 video calls take place in a locked, tap-proof conference environment?
These are video conferences in which no third party can participate. They are also not recorded and cannot be re-watched by the participants. However, due to the fundamental insecurity of video conferencing against technical errors or hacker attacks, we recommend the telephone for very sensitive conversations.
Can an additional contact person be brought into an agreed video meeting if required?
No, these are always 1:1 video calls.
Can the screen content be transmitted during a 1:1 video call, e.g. to show a presentation?
Yes, a "Share screen" function is provided for this purpose.
Are appointments made by telephone standard, self-dialing telephone calls?
Can other channels besides video chat and telephone be used for communication between participants?
In the text message accompanying the contact request or confirmation or cancellation, participants can also arrange to meet in other ways. For example, "Please contact me at email@example.com for a link to our proprietary networking tool."
Will participants in a 1:1 video call receive another email reminder before the appointment?
A reminder will not be offered for parts2clean 2021, but is being planned for future events.
Is it possible to remove appointments, if appointments are cancelled or take place for a shorter time than planned, so that one is shown as available again?
Yes, as long as you have created them yourself.
What is the difference between digital contacts and other business dating participants?
Digital contacts are assigned to a company and specific products of the company: We also call them "company contacts". It is true that every participant of the event in networking can establish contacts and conduct sales talks. However, only the company contacts are published on the profile and product pages of the companies.
Will my data be passed on?
Provided you have agreed to your data being passed on during the registration process, data may be passed on to exhibitors in the form of a file. The file contains information about participants who have agreed to data transfer to exhibitors. The exhibitor can use this file to see which participants who have interacted with exhibitor offers on the parts2clean website.
Will my data be stored by third parties after it has been passed on?
In compliance with data protection regulations (including the right to be contacted once after parts2clean), exhibitors can import the data and process it in their own systems.
What do I need to know about data protection?
Roughly speaking: The participant creates a user profile and gives general consent or rejection with regard to tracking and contact data transmission. This selection can be changed in the user profile at any time. In the case of his consent, the data will only be passed on to exhibitors in which he is interested on the platform. Of course, all data questions will be handled in compliance with DSGVO. However, the exhibitor is responsible for further compliance with the DSGVO in the context of a communication with the tracked participants, which were transferred to exhibitors after consent. To check his further communication, the exhibitor can view the declaration of consent by the participants on the event website and request it from Deutsche Messe. Visitors participating in the transmission of their leads to exhibitors also consent to being contacted once by telephone or (after DSGVO-compliant opt-in) by e-mail. For all details on data protection, please refer to the data protection information .
Who can use the "Send business card" function?
The function appears when a company profile is called up. Any logged-in participant, whether a visitor or exhibitor, can use it to send their business card details to a company.
Interested in news about exhibitors, top offers and trends in the industry?
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